Art. 1 – General provisions
- The user navigating in this area accesses Bioelettronica Srl, accessible through the url: bioelettronica.it The navigation and the transmission of a purchase order on the site imply the acceptance of the Conditions and Policies of Data Protection adopted by the site itself indicated therein.
- These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree 206/05 amended by Legislative Decree No. 21/14 and Legislative Decree 70/03) by BIOELETTRONICA Srl – via Bruno Buozzi 70 – 20089 Rozzano, Milan, Italy – Phone +39 02 57512254 – email@example.com – P.IVA 116637601523. The user is required, before accessing the products supplied by the site, to read these General Conditions of Sale which are generally understood and unequivocally accepted at the time of purchase.
- The user is invited to download and print a copy of the purchase form and these General Conditions of Sale, the terms of which Bioelettronica Srl reserves the right to modify unilaterally and without notice.
- You can use the site and then access products supplied by the site and purchase these in the following languages:
Italian and English
Art. 2 – Oggetto
- These General Conditions of Sale govern the offer, transmission and acceptance of purchase orders for products, however, regulate the provision of services or the sale of products by subjects different from the seller that are present on the same site through links, banners or other hypertext links.
- Before sending orders and purchasing products and services from different subjects, we suggest checking their terms of sale.
Art. 3 – Conclusion of the contract
- In order to conclude the purchase contract, it will be necessary to fill in the form in electronic format and transmit it following the relative instructions.
- It contains the reference to the General Conditions of Sale, the images of each product and the relative price, the means of payment that can be used, the methods of delivery of the products purchased and the relative costs of shipping and delivery, a reference to the conditions for exercising the right of withdrawal; methods and times for returning the purchased products.
- Before concluding the contract, you will be asked to confirm the reading of the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
- The contract is concluded when the seller receives the form completed by the user, after verifying the correctness of the data contained therein.
- The buyer will be obliged to pay the price from the moment the online order submission procedure is completed. This will happen by clicking on the button at the end of the wizard.
- Once the contract is concluded, the seller takes care of the order for his escape.
Art. 4 – Registered users
- When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data in a correct and truthful manner.
- Once registered, the user will receive a confirmation email in the email provided by him. Confirmation must be communicated within 12 hours at the latest. After this period, in the absence of confirmation, Bioelettronica Srl will be freed from any commitment to the user.
- The confirmation will in any case exempt Bioelettronica Srl from any responsibility for the data provided by the user. The user undertakes to promptly inform Bioelettronica Srl of any variation of their data at any time communicated.
- If the user then reports inaccurate or incomplete data or even if there is a dispute by the interested parties about the payments made, Bioelettronica Srl will have the right not to activate or suspend the service until the related shortcomings.
- On the occasion of the first request for activation of a profile by the user, Bioelettronica Srl will assign the same username and password. The latter recognizes that these identifiers constitute the validation system of user access to the Services and the only system suitable for identifying the user that the acts performed through such access will be attributed to him and will have binding force towards him.
- The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them even temporarily to third parties.
Art. 5 – Availability of products
- The availability of products refers to the actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before confirming the order.
- Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the unavailable product and the buyer will be immediately informed via e-mail.
- If the buyer requests cancellation of the order, terminating the contract, Bioelettronica Srl will reimburse the amount paid within 30 days starting from the moment in which Bioelettronica Srl has had knowledge of the decision of the buyer to resolve the contract.
Art. 6 – Products offered
- Bioelettronica Srl sells: electromedical devices.
- The offer is detailed on our website at the link: https://bioeletronica.it/milano
Art. 7 – Methods of payment and prices
- The price of the products will be the one indicated from time to time on the site, except where there is an obvious error.
- In the event of an error, Bioelettronica Srl will inform the buyer as soon as possible, allowing the order to be confirmed at the correct amount or cancellation. In any case, Bioelettronica Srl will have no obligation to supply what was sold at the lower price indicated incorrectly.
- Site prices include VAT and include shipping costs. Prices may change at any time. The changes do not concern orders for which order confirmation has already been sent.
- Once the desired products have been selected, they will be added to the cart. Simply follow the instructions for the purchase, entering or verifying the information requested in each step of the process. The order details can be changed before payment.
- Payment can be made by:
PayPal, Credit Card and Bank Transfer
Art. 8 – Delivery
- Bioelettronica Srl carries out shipments throughout Italy and abroad, excluding the state of Vatican City and the Republic of San Marino.
- Bioelettronica Srl will only make deliveries at the user’s home, provided at the time of purchase.
- The delivery is carried out, for the Italian territory, generally within 20/30, or, if no delivery date is specified, within the estimated deadline at the moment of the selection of the delivery method and, in any case, within the deadline maximum of thirty days from the date of confirmation.
- With regard to the European Union countries, delivery will be made in 20/30, and in any case, within the maximum period of thirty days.
- In non-EU territories, delivery will be roughly 20/40
- If it is not possible to make the delivery, the order will be sent to the deposit. In this case, a notice will specify where the order is located and how to arrange a new delivery.
- If you are not able to be present at the place of delivery at the agreed time, we ask you to contact us again to arrange a new delivery date.
- If the delivery can not take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that we intend to terminate the contract.
- As a result of the termination, the amounts will be returned, including delivery costs with the exclusion of any additional costs arising from the choice of a method of delivery different from the ordinary method offered without undue delay and, in any case, within 30 days from date of termination of the contract. The transport resulting from the termination of the contract could have additional costs that will be borne by the buyer.
- Shipping costs are the buyer’s responsibility and are explicitly highlighted at the time the order is placed.
Art. 9 – Passage of risk
- The risks related to the products will pass to the buyer from the moment of delivery. The ownership of the products is considered acquired as soon as the full payment of all the amounts due in relation to them has been received, including shipping costs, or at the time of delivery, if this happens at a later time
Art. 10 – Warranty and commercial compliance
- The seller is responsible for any defect in the products offered on the site, including the non-compliance of the items with the products ordered, in accordance with the provisions of Italian law.
- If the buyer has signed the contract as a consumer, that is, any natural person acting on the site for purposes unrelated to any business or professional activity carried out, this warranty is valid on condition that the defect occurs within 24 months from date of delivery of the products; that the buyer presents a formal complaint regarding defects within a maximum of 2 months from the date on which the defect was acknowledged by the latter; that the online return form is completed correctly.
- In the event of non-compliance, the buyer who has concluded the contract as a consumer will be entitled to obtain the restoration of the conformity of the products without expenses, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract in relation to the disputed assets and the consequent return of the price.
Art. 11 – Withdrawal
- In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 from the date of receipt of the products.
- In the case of multiple purchases made by the purchaser with a single order and delivered separately, the 30-day term begins on the date of receipt of the last product.
- The user wishing to exercise the right of withdrawal of the purchase can send an email, indicating the order number and name of the user, a:
- The purchaser must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the model withdrawal form, as per Annex I, part B, D.Lgs 21/2014 not obligatory.
- The goods can be returned to any store or collection in Italy, as will be indicated on the web page at the time of purchase.
- The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of products subject to withdrawal within a maximum period of 20 days, including any shipping costs.
- As provided for in Article 33 by the buyer of having returned the goods.
- The right of withdrawal does not apply in the event that the services and products of Bioelettronica Srl are included in the categories of art. 59 of Legislative Decree 206/2005.
- The site will reimburse using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the purchaser intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC needed to make the repayment.
Art. 12 – Data processing
Art. 13 – Contacts
- Any request for information can be sent by e-mail to the following address firstname.lastname@example.org, by telephone at the following telephone number: +39 02 57512254, and by post to the following address: via Bruno Buozzi 70 – 20089 Rozzano, Milan, Italy
Art. 14 – Applicable law and jurisdiction
- These General Conditions of Sale are governed by Italian law and interpreted according to it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.
- Any disputes inherent and / or consequent to them must be resolved exclusively by the Italian court. In particular, if the buyer is a consumer, any disputes must be resolved by the court of the place of residence or residence of the same according to the applicable law.